01
Open your confirmation email
Every order sends a confirmation from the store. It contains your order number and a personal order status link.
Orders
Track your order.
Your order number and personal status link are in your confirmation email — everything you need to follow a delivery from packing to doorstep.
How it works
Four steps to your delivery status
02
Use the order status link
That link opens the live status page for your order — it updates itself as the order is packed, dispatched and delivered.
03
Follow the courier tracking
Once dispatched, a shipping confirmation adds the courier's tracking number to the same status page.
04
Ask us if anything looks wrong
If the status has not moved or the tracking looks stuck, send us your order number and we will chase it for you.
No order number to hand?
Send us the name and email address used at checkout and roughly when you ordered. We will find the order and reply with its current status and tracking.
Order statuses
What each status means
Payment confirmed
We have your order and payment has cleared. Nothing further is needed from you.
In preparation
The order is being picked, checked and packed. Address changes are still possible at this stage.
Dispatched
The parcel has left us and is with the courier. A tracking number is attached to your order.
Out for delivery
The courier is delivering today. Keep your phone nearby in case the driver needs directions.
Delivered
Signed for and complete. If something is missing or damaged, contact us the same day if you can.
Cancelled or refunded
The order was cancelled or refunded. Refunds return to the original payment method.
Tracking
Tracking questions
Check your spam and promotions folders first, then contact us with the email address and approximate date you ordered and we will resend it.
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