Frequently asked questions.
Ordering, payment, delivery, returns and support — the short answers, in plain language.
Browsing and ordering
Open the Shop, choose a product, pick your size or variant, then use Add to Cart. When you are ready, open your bag and choose Proceed to Checkout — payment is completed on Shopify's secure checkout.
Payment and checkout
The payment methods enabled on the store are shown in the footer and again on the checkout page. Checkout is hosted and secured by Shopify.
Delivery and tracking
Delivery is calculated at checkout from your address, before you pay.
Returns and support
Yes, within the published window and subject to the hygiene and food-safety exclusions set out on the Returns page.
Couriering local orders
Local orders are couriered to your address, with rates confirmed at checkout.
Authentic products
Every item is supplied through the Konke Sphere ecosystem or an authorised partner.
Konke Support
Our assistant answers questions on any page, and a person follows up when needed.
Made with purpose
Trade funds the programmes that help young people build their own ventures.
Still need a hand?
Send us the details and we will come back to you with a clear answer.