1. Acceptance of terms
By accessing or using Konke Sphere — browsing the site, placing an order, enrolling in a programme or applying to the marketplace — you agree to be bound by these terms.
If you are using the platform on behalf of an organisation, you confirm you are authorised to accept these terms for that organisation.
2. Accounts
You are responsible for keeping your account details confidential and for activity that happens under your account.
Please give accurate contact and delivery information: we rely on it to fulfil orders and to confirm programme places, and we are not responsible for a delivery failure caused by an incorrect address.
3. Products, pricing and availability
Prices, specifications and availability are published on each product page and can change without notice. Delivery cost is calculated and shown at checkout before payment.
We aim to describe every product accurately, including imagery. Colour reproduction varies between screens, and natural materials and food products vary slightly between batches.
Where an item is supplied by a partner brand or reseller, the product page states that clearly.
If an item becomes unavailable after you order, we will contact you to arrange a replacement, a partial fulfilment or a refund.
4. Orders, payment and delivery
An order is accepted once we confirm it. Until then we may decline an order — for example where an item is out of stock, where pricing was displayed incorrectly, or where payment cannot be verified.
Card payments are processed through the online checkout. Mobile money, card-voucher and bank-transfer payments are accepted and settled with our team directly.
Delivery is covered by the shipping policy, and returns and exchanges by the returns policy. Both form part of these terms.
5. Programmes, Academy and events
Enrolment rules, requirements and any fees are published on the relevant programme, Academy or event page. Places are confirmed by us in writing.
Where a participant is under the age of majority in their country, a parent, guardian or school must complete the enrolment.
We may change a schedule, venue, format or facilitator where circumstances require, and will tell affected participants as early as we can.
Certificates recognise completion of a Konke Sphere programme. They are not an accredited academic qualification unless a page explicitly states otherwise.
6. Marketplace, creators and vendors
Creators and vendors keep ownership of the work they make. Listing through the marketplace grants us only the permission needed to display, market and sell the listed items.
You are responsible for the accuracy of your listings, the safety and legality of what you supply, and for holding the rights to any imagery or text you provide.
We may decline or remove a listing that breaches these terms, misrepresents a product, or infringes someone else's rights.
7. Intellectual property
The Konke Sphere name, the logo, brand names, site content, imagery and course material belong to Konke Sphere or to the respective creators, and may not be copied or reused commercially without permission.
You keep the rights to material you submit, and grant us permission to use it for the purpose it was submitted for — for example, fulfilling a listing or reviewing an application.
8. Acceptable use
Do not misuse the platform: no attempts to breach security, scrape at scale, resell access, upload harmful code, or harass other participants, creators or our team.
We may suspend or close an account that breaches these terms or puts other users at risk.
9. Support assistant
The Konke Support assistant answers using information published on this site. Its responses are guidance, not a binding commitment, and anything specific to your order, payment or programme place should be confirmed by our team.
Please do not enter payment details or sensitive personal information into the chat.
10. Liability
We provide the platform with reasonable care and skill, but we do not guarantee uninterrupted availability.
Nothing in these terms limits rights you hold under consumer law in your own country, or our liability for matters that cannot lawfully be limited.
11. Changes and contact
We may update these terms as the platform develops. The version published here is the current one, and continued use signals acceptance of it.
Questions about these terms can be sent through the contact page.