Apparel and accessories
Returnable when unworn, unwashed and with tags attached. Try pieces on over clothing where you can.
Returns
Returns & exchanges.
A simple, fair policy across every brand in the ecosystem — with clear rules where hygiene or food safety means an item cannot come back.
The essentials
Three things to know.
Return window
Unworn, unused items in their original packaging can be returned within the published window shown at checkout and on your order confirmation.
Quality guarantee
If something arrives faulty, damaged or not as described, we will make it right — a replacement, an exchange or a refund, whichever suits the situation.
Guided by our team
Every return is confirmed with you before you send anything back, so nothing goes astray and the right return method is used.
How to return
Four steps, confirmed with you.
01
Get in touch
Contact us with your order reference, the item and the reason. Photographs help if the item is damaged or faulty.
02
We confirm
We check the item against the policy and confirm whether it qualifies, along with the return method to use.
03
Send it back
Return the item in its original packaging, unworn and unused, with all tags, seals and accessories intact.
04
Resolved
Once received and checked we arrange the exchange, replacement or refund and confirm it by email.
By category
What applies to each range.
Different products carry different rules — mostly because of hygiene and food safety.
Skincare and hair care
Returnable only while sealed and unopened. Once a seal is broken these cannot be resold and cannot be returned.
Food and pantry items
For food safety, these cannot be returned unless the item arrived damaged, incorrect or past its date.
Candles and home fragrance
Returnable when unburned and unused in their original packaging. Damage in transit is always covered.
Health and wellness devices
Returnable while sealed. Faulty devices are covered by the quality guarantee regardless of seal.
Made-to-order and personalised
These are produced for you specifically, so they cannot be returned unless faulty or incorrect.
Common cases
The three situations we see most.
Exchanges
Where a size or variant is available we will exchange rather than refund, which is usually the quickest resolution.
Wrong item received
If the order does not match your confirmation, tell us and we will correct it at no cost to you.
Hygiene exclusions
Opened skincare, hair care, food and intimate items cannot be resold and are therefore not returnable unless faulty.
Couriering local orders
Local orders are couriered to your address, with rates confirmed at checkout.
Authentic products
Every item is supplied through the Konke Sphere ecosystem or an authorised partner.
Konke Support
Our assistant answers questions on any page, and a person follows up when needed.
Made with purpose
Trade funds the programmes that help young people build their own ventures.
Good to know
Returns questions
Windows, postage, refunds, faulty items and partner products.
The return window that applies to your order is shown at checkout and on your order confirmation. Contact us as soon as you decide to return.
Need to start a return?
Send your order reference and the reason and we will confirm the next step before you post anything.
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