How can we help?
Everything you need to resolve an order, a programme place or a marketplace application — plus a support assistant on every page.
Start with your topic.
Each card links to the page that carries the full detail.
Orders & shipping
Order status, delivery windows, couriering local orders and international shipping.
Shipping policy →Returns & exchanges
What can be returned, condition requirements and how an exchange is arranged.
Returns policy →Sizing & products
Fit guidance, fabric care, ingredient lists and how to choose between formats.
Browse the shop →Payments
Cards, mobile money and bank transfer — what is accepted and how each settles.
Payment details →Creators & marketplace
Applying to sell, onboarding steps, listings and payouts for creators and vendors.
Marketplace →Privacy & terms
How we handle your data and the terms that apply when you buy or enrol.
Privacy policy →Four steps to an answer.
Ask the assistant
The Konke Support chat sits at the bottom of every page and answers most questions instantly, using only what is published on this site.
Check the policy pages
Shipping, returns, privacy and terms carry the detail behind every answer — including what is confirmed and what is still to be published.
Send an enquiry
If your question is specific to your order, cohort or business, use the contact form and pick the matching subject.
We come back to you
Order support is prioritised. Include your order reference or cohort name so nothing has to be asked twice.
Talk to us on WhatsApp
Our WhatsApp Business line, +267 77 030 375, is the fastest way to reach a person about an order.
Couriering local orders
Local orders are couriered to your address, with rates confirmed at checkout.
Authentic products
Every item is supplied through the Konke Sphere ecosystem or an authorised partner.
Konke Support
Our assistant answers questions on any page, and a person follows up when needed.
Made with purpose
Trade funds the programmes that help young people build their own ventures.
Support questions
Orders, payments, returns, Academy access and the support assistant.
Delivery confirmation and tracking are sent to the email used at checkout. If you have not received it, contact us with your order reference.
Still stuck?
Send us the detail — order reference, cohort name or business name — and we will pick it up from there.